Five Star Service

Five Star Service airport assistance

Five Star Service is a premium and personal airport experience available for your departure, connection or arrival in select markets when traveling in First or Business.*

Locations

U.S.

  • Boston (BOS)
  • Charlotte (CLT)
  • Chicago O’Hare (ORD)
  • Dallas/Fort Worth (DFW)
  • Los Angeles (LAX)
  • Miami (MIA)
  • New York Kennedy (JFK)
  • New York LaGuardia (LGA)
  • Philadelphia (PHL)
  • Phoenix (PHX)
  • San Francisco (SFO)
  • Washington D.C. Reagan (DCA)

Outside the U.S.

  • Buenos Aires, Argentina (EZE)
  • London Heathrow, United Kingdom (LHR)
  • Sao Paulo, Brazil (GRU)
  • Tokyo Narita, Japan (NRT)

Service options

Departure assistance

Customized help with your departure check-in and security.

Includes:

  • Curbside meet and greet
  • Flagship® First Check-In (where available)
  • Expedited security screening (where available)
  • Admirals Club® lounge access
  • Gate escort and pre-boarding assistance
  • Priority re-accommodation during delays
  • Car service coordination

Connection assistance

You'll be greeted upon arrival and escorted to your next flight. If you have time, we’ll accompany you to the Admirals Club lounge (where available).

Includes:

  • Arrival gate meet and greet
  • Admirals Club lounge access
  • Gate escort and pre-boarding assistance
  • Priority re-accommodation during delays
  • Assistance with connections on other airlines

Arrival assistance

Upon arrival, we’ll meet you at the gate and escort you through Customs and Immigration and/or baggage claim.

Includes:

  • Arrival gate meet and greet
  • Escort to Baggage Claim
  • Escort through Customs and Immigration for international arrivals
  • Admirals Club lounge access**
  • Coordinate baggage attendance
  • Car service coordination
  • Escort to car service

*Five Star Service does not include continuous care, medical assistance, dispensing medication, assistance with meals or aid within a restroom. Contact Reservations at 800-433-7300 for help with these needs.

**Admirals Club lounge access not available on international arrivals.

Prices and reservations

Prices

Each service option is priced separately.

Within the U.S.

$350 per adult, per option

Outside the U.S.

$350 per adult, per option,
plus local taxes where applicable
(See terms and conditions)

Additional travelers

$100 each additional adult
$50 each child (17 years and under)

Reservations

Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours for international. Representatives are available 24/7.

Make a reservation

877-578-2702 (877-5STAR-02)

Email Five Star Service

Terms and conditions This content can be expanded