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Wheelchairs And Other Mobility Assistive Devices |
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American Airlines and American Eagle accept motorized and non-motorized mobility assistive devices for transport. When
necessary, we will disassemble and reassemble wheelchairs or other assistive devices for our customers when they travel.
It is helpful to us if you provide written instructions to assist us in this process.
Carry-On Assistive Devices
Canes, walkers, CPAP machines and other assistive devices capable of being collapsed small enough to fit into approved
overhead and under seat stowage areas are welcome and do not count toward your carry-on item limit.
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They must be small enough to be stowed in such a manner as not to protrude into any seating row floor space or main aisle.
Items such as seat cushions, detachable control boxes, armrests or footrests may also be carried on board with you.
Assistance stowing carry-on baggage that meets baggage limits is available for customers with disabilities who request extra assistance. Due to storage limitations, some equipment or devices may have to be checked as baggage if it is not required during flight. All assistive devices must be packed separately from normal baggage to avoid baggage charges.
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Onboard Wheelchair Storage
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American Airlines (and American Eagle jet aircraft) has a designated closet space in the cabin of each aircraft to accommodate one collapsible wheelchair. In most cases, more than one wheelchair can be accommodated, provided the space is available. This space is available on a first-come, first-served basis. Additionally, some wheelchairs can collapse to fit either in an overhead bin or beneath a seat.
Non-collapsible wheelchairs or scooters are acceptable as checked luggage. These items may be checked in at either the ticket counter or the departure gate.
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Wheelchair Check-In
Non-collapsible wheelchairs and other mobility assistive devices are accepted as checked baggage. These items
can be checked in at the main ticket counter or at the departure gate. We ask customers with battery-powered wheelchairs
to check in at the main ticket counter at least one hour prior to departure to ensure proper boarding of the chair.
We
make every effort not to disassemble a wheelchair or scooter; however, the small size of some airplane cargo doors and
the contents of some batteries require disassembly. For that reason, it is helpful to have the assembly and disassembly
instructions with you, as well as any specialized tools that may be required.
Wheelchair Batteries
For safety reasons, we must examine all batteries to determine proper handling. For all batteries not labeled by
their manufacturer as 'non-spillable', and for wheelchairs which cannot be loaded, stowed, secured, and unloaded in an
upright position at all times, removal and airline dangerous goods packaging procedures apply.
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For disabled passengers, there is no charge for transporting wheelchairs or for the use of courtesy wheelchair services.
Back to Accessibility and Assistance for Customers With Disabilities Main Page
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