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We advise you to check flight status regularly and before you leave for the airport. Our teams are working hard to assist any customers whose travel plans may be impacted.
If your flight is delayed, please arrive at the airport to check-in based on your originally scheduled departure time. Check-in will continue to close at the usual time. If you arrive after check-in has closed you will not be able to fly.
If your flight has been affected by the current situation, we may have already revised your flight schedule. Simply access your reservation online. You will need to enter your first name, last name and your six-digit booking reference.
If you need further information, or would like to discuss your re-booking options, our customer service team is ready to assist you.
If your travel documents were issued by a travel agent, please contact your travel agent directly for re-booking assistance.
We may have issued guidelines in relation to specific flights or dates impacted. You may find this information at the travel alerts page on our U.S. website.