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Please note there is a £ 5 service charge per ticket for telephone bookings, £ 25 for Round-the-World itineraries and £ 15 for Airport Ticket Office transactions in the UK. Voluntary changes to a ticket that does not contain any flight operated by AA may incur a service charge in addition to any change charge applicable to the fare. These charges apply to flight bookings only. |
| Reservations / AAdvantage® / Web Support
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Phone: |
United Kingdom
0844 499 7300 (*)
07:00 - 19:00
Monday - Friday
08:30 - 17:00 Saturday -Sunday
(*) 0.05 GBP/min,
network charges may apply
| Contact for: |
* General Enquiries
* Baggage Allowance Enquiries
* Booking a flight
* Booking hotels, cars, transfers, activities and cruises+
* Booking award travel
* Checking upgrade availability, or the status of an upgrade request
* General questions for award travel using American Airlines or other participant airlines
* Award reinstatements
* AAdvantage Account information
* General programme questions about earning and using miles
* Promotion registration
* Missing mileage and account problems
* Elite status and benefits
* Website booking/Password Assistance
* Website Navigation
* Website Technical Support
* Website Comments and Questions
* Groups - for 10 or more people traveling to the same destination please visit www.aa.com/groups
* Travel Agencies please visit www.aa.com/uk/agency
+ Servicing handled by Tourico Holidays |
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| Baggage
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Phone: |
London Heathrow
* Delayed / Lost Baggage:
0208 750 1035
* Lost and found:
0208 750 1018
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Contact for: |
* Delayed and lost Baggage enquiries
* Items lost and found on aircraft
You can also check the status of your delayed luggage online, by clicking on the red button below: |
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06:00 - 23:30
Manchester Airport
0161 489 5847
07:00 - 10:00
(Tue and Thu from
07:15 - 10:30)
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*Still on your trip or haven't yet departed? Please contact American Airlines Reservations.
Phone numbers are listed under Reservations above.
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- For all tickets issued by a travel agency, passengers must contact the travel agency that issued the ticket directly.
- Electronic tickets booked on AA.com United Kingdom or AA.com U.S.
- You can now request refunds and check the status of a refund at www.refunds.aa.com
- You can request a duplicate receipt on this site if your ticket was issued within the last 9 months.
- Alternatively, contact Reservations.
- Paper tickets
- If you are holding a paper ticket, please mail the original ticket and boarding pass (if partially used) to the address below. Please keep a copy of the ticket for your records.
American Airlines
Refunds Department
23-59 Staines Road
Hounslow
Middlesex TW3 3HE
England
Fax: +44-(0)87-0762-1057
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