American Airlines


Featuring:

Customer Service


Please note there is a £15 service fee per ticket for telephone bookings and Airport Ticket Office transactions in the UK. Voluntary changes to a ticket that does not contain any flight operated by AA may incur a service fee in addition to any change fee applicable to the fare.

Reservations / AAdvantage® / Web Support  
Phone: United Kingdom
+44-(0)207-365-0777

07:00 - 19:00
Monday - Friday
08:30 - 17:00 Saturday -Sunday

Contact for: * General Enquiries
* Baggage Enquiries
* Booking a flight
* Booking award travel
* Checking upgrade availability, or the status of an upgrade request
* General questions for award travel using American Airlines or other participant airlines
* Award reinstatements
* AAdvantage Account information
* General programme questions about earning and using miles
* Promotion registration
* Missing mileage and account problems
* Elite status and benefits
* Website booking/Password Assistance
* Website Navigation
* Website Technical Support
* Website Comments and Questions
* Groups - for 10 or more people traveling to the same destination please visit www.aa.com/groups


Customer Relations  
Address: American Airlines Customer Relations
Fenward House
Arkle Road
Sandyford Industrial Estate
Dublin 18
Ireland
Contact for: * Past Travel Experience


* Praise/Compliments
* Concerns/Complaints
* Suggestions/Comments

Email AA Customer Relations

*Still on your trip or haven't yet departed? Please contact American Airlines Reservations. Phone numbers are listed under Reservations above.

Refunds  
  • For all tickets issued by a travel agency, passengers must contact the travel agency that issued the ticket directly.
  • Electronic tickets booked on AA.com United Kingdom or AA.com U.S.
    • You can now request refunds and check the status of a refund at www.refunds.aa.com
    • You can request a duplicate receipt on this site if your ticket was issued within the last 9 months.
    • Alternatively, contact Reservations.
  • Paper tickets
    • If you are holding a paper ticket, please mail the original ticket and boarding pass (if partially used) to the address below. Please keep a copy of the ticket for your records.
American Airlines
Refunds Department
23-59 Staines Road
Hounslow
Middlesex TW3 3HE
England
Fax: +44-(0)87-0762-1057
 


 




 

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