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Customer Service

Please note there is a £ 5 service charge per ticket for telephone bookings, £ 25 for Round-the-World itineraries and £ 15 for Airport Ticket Office transactions in the UK. Voluntary changes to a ticket that does not contain any flight operated by AA may incur a service charge in addition to any change charge applicable to the fare. These charges apply to flight bookings only.

Reservations / AAdvantage® / Web Support  
Phone: United Kingdom
0844 499 7300 (*)

07:00 - 19:00
Monday - Friday
08:30 - 17:00 Saturday -Sunday

(*) 0.05 GBP/min,
network charges may apply

Contact for:

* General Enquiries
* Baggage Allowance Enquiries
* Booking a flight
* Booking hotels, cars, transfers, activities and cruises+
* Booking award travel
* Checking upgrade availability, or the status of an upgrade request
* General questions for award travel using American Airlines or other participant airlines
* Award reinstatements
* AAdvantage Account information
* General programme questions about earning and using miles
* Promotion registration
* Missing mileage and account problems
* Elite status and benefits
* Website booking/Password Assistance
* Website Navigation
* Website Technical Support
* Website Comments and Questions
* Groups - for 10 or more people traveling to the same destination please visit
* Travel Agencies please visit

+ Servicing handled by Tourico Holidays

Phone: London Heathrow

* Delayed / Lost Baggage:
0208 750 1035

* Lost and found:
0208 750 1018

Contact for:

* Delayed and lost Baggage enquiries

* Items lost and found on aircraft

You can also check the status of your delayed luggage online, by clicking on the red button below:

    06:00 - 19:00


Manchester Airport
0161 489 5847

07:00 - 10:00
(Tue and Thu from
07:15 - 10:30)

  check bag status


London Heathrow
0208 745 1411

Manchester Airport
0161 209 7645

Contact for: * Cargo Enquiries
    Email Manchester Cargo  

Customer Relations  
Contact for: * Past Travel Experience

* Praise/Compliments
* Concerns/Complaints
* Suggestions/Comments

Email AA Customer Relations

*Still on your trip or haven't yet departed? Please contact American Airlines Reservations.
  Phone numbers are listed under Reservations above.

  • For all tickets issued by a travel agency, passengers must contact the travel agency that issued the ticket directly.
  • Electronic tickets booked on United Kingdom or U.S.
    • You can now request refunds and check the status of a refund at
    • You can request a duplicate receipt on this site if your ticket was issued within the last 9 months.
    • Alternatively, contact Reservations.
  • Paper tickets
    • If you are holding a paper ticket, please mail the original ticket and boarding pass (if partially used) to the address below. Please keep a copy of the ticket for your records.

Amercan Airlines Inc.
Refunds Department
PO Box 365
United Kingdom
Fax: +44 (0)870 762 1057


Trip Insurance  

Allianz Global Assistance

Contact for:
  • Questions regarding Allianz Global Assistance insurance benefits, coverage, and assistance services
  • Questions regarding covered reasons
  • Changes to an existing policy
  • Cancelling a policy
  • Filing a claim
  • Claim status
  • Travel insurance purchase confirmations.