Please note there is a £15 service fee per ticket for telephone bookings and Airport Ticket Office transactions in the UK. Voluntary changes to a ticket that does not contain any flight operated by AA may incur a service fee in addition to any change fee applicable to the fare.
* General Enquiries
* Baggage Allowance Enquiries
* Booking a flight
* Booking award travel
* Checking upgrade availability, or the status of an upgrade request
* General questions for award travel using American Airlines or other participant airlines
* Award reinstatements
* AAdvantage Account information
* General programme questions about earning and using miles
* Promotion registration
* Missing mileage and account problems
* Elite status and benefits
* Website booking/Password Assistance
* Website Navigation
* Website Technical Support
* Website Comments and Questions
* Groups - for 10 or more people traveling to the same destination please visit www.aa.com/groups
Baggage
Phone:
London Heathrow
* Delayed / Lost Baggage:
0208 750 1035
* Lost and found:
0208 750 1018
Contact for:
* Delayed and lost Baggage enquiries
* Items lost and found on aircraft
You can also check the status of your delayed luggage online, by clicking on the red button below:
For all tickets issued by a travel agency, passengers must contact the travel agency that issued the ticket directly.
Electronic tickets booked on AA.com United Kingdom or AA.com U.S.
You can now request refunds and check the status of a refund at www.refunds.aa.com
You can request a duplicate receipt on this site if your ticket was issued within the last 9 months.
Alternatively, contact Reservations.
Paper tickets
If you are holding a paper ticket, please mail the original ticket and boarding pass (if partially used) to the address below. Please keep a copy of the ticket for your records.
American Airlines
Refunds Department
23-59 Staines Road
Hounslow
Middlesex TW3 3HE
England
Fax: +44-(0)87-0762-1057
