Customer Service
Please contact us with any queries or issues that you may have using the details below: Please note there is a £5 service charge per ticket for telephone bookings, £25 for Round-the-World itineraries and £15 for Airport Ticket Office transactions in the UK. Voluntary changes to a ticket that does not contain any flight operated by AA may incur a service charge in addition to any change charge applicable to the fare. These charges apply to flight bookings only. * Call charges apply at 5p/min in addition to your networks' standard call rate.
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0844 499 7300 * 07:00 - 19:00 Monday - Friday 08:30 - 17:00 Weekends
Contact for:
- Baggage Allowance
- Booking a flight
- Booking hotels, cars, transfers, activities and cruises
- Booking award travel
- Checking upgrade availability, or the status of an upgrade request
- General questions for award travel using American Airlines or other participant airlines
- Award reinstatements
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0844 499 7300 * 07:00 - 19:00 Monday - Friday 08:30 - 17:00 Weekends
Contact for:
- AAdvantage Account information
- General programme questions about earning and using miles
- Promotion registration
- Missing mileage and account problems
- Elite status and benefits
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www.aa.com/groups 09:00 - 17:30 Monday - Friday
Contact for:
- Groups - for 10 or more people traveling
- Travel Agencies please visit www.aa.com/uk/agency
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www.aa.com/contactAA Please allow up to 24 hours for email response
Contact for:
- Praise/Compliments
- Concerns/Complaints
- Suggestions/Comments
- Still on your trip or haven't yet departed? Please contact American Airlines Reservations
- Note - Phone numbers are listed under Reservations/General Enquiries above
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Refunds.lon@aa.com Please allow up to 24 hours for email response
Contact for:
Paper and electronic tickets issued by a travel agency or travel agency website, passengers must contact their travel agency directly.
Please note that once your travel agency has requested the refund, you can check the status of your refund on www.refunds.aa.com. You can also use this site if you need another receipt.
- Booking made with American Airlines Reservations, AA.com U.S. or any European American Airlines websites.
- You can now request refunds and check the status of a refund at www.refunds.aa.com.
- You can also use this site if you need another receipt.
- Alternatively, contact Reservations.
- Paper tickets issued by American Airlines
- If you are holding a paper ticket, please mail the original ticket and boarding pass (if partially used) to the address below. Please keep a copy of your tickets
- If you would like to contact us by post, please use the following postal address:
American Airlines Inc.
Refunds Department
Waterside
HAA3
PO Box 365
Harmondsworth
UB7 0GB
United Kingdom -
0208 750 1035 (Heathrow) 0161 489 5847 (Manchester) 06:00 - 19:00 Monday - Friday 07:00 - 11:00 daily
Contact for:
- Delayed and lost Baggage enquiries.
You can also check the status of your delayed luggage online, by clicking on the red button.
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0208 750 1018 06:00 - 19:00 Monday - Friday
Contact for:
- Items lost and found on aircraft.
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0844 499 7300 * 09:00 - 17:30 Monday - Friday
Contact for:
- Website booking/Password Assistance.
- Website Navigation.
- Website Technical Support.
- Website Comments and Questions.
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0208 745 1411 London Heathrow
0161 209 7645 Manchester Airport 07:00 - 19:00 Monday - Friday08:30 - 17:00 Weekends 07:00 - 19:00 Monday - Friday08:30 - 17:00 WeekendsContact for:
You can visit, aacargo.com, or for more information click on the red button.
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0845 641 9719 (Within U.K.)
+44 845 641 9719 (Outside U.K.)
insurance@allianz-assistance.co.uk 09:00 - 17:00 Monday - Friday 09:00 - 17:00 Monday - FridayContact for:
- Questions regarding Allianz Global Assistance insurance benefits, coverage, and assistance services
- Questions regarding covered reasons
- Changes to an existing policy
- Cancelling a policy
- Filing a claim
- Claim status
- Trip insurance purchase confirmations
