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Direct Access

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Direct Access

Welcome to the American Airlines Travel Agency web pages. This page details American Airlines Policy with regard to Direct Access. Please use the links below to navigate to the subject of your choice. You can use the mini-menu on the right to return to the Homepage, or to navigate to other areas within the site.

Thank you for your continued support.

Overview

Direct access provides travel agents with a direct link to the reservations system and flight inventory of American Airlines. Using standard CRS inputs with a simple prefix, you can obtain immediate up to date information on the availability of seats, flight information and seat maps for American Airlines. This enables you to book up to the last seat available on a particular flight and receive immediate guaranteed confirmation.

Additionally, based on an agreement between American Airlines and CRS, subscribers are able to take over responsibility for PNR's which were originally created and booked by American in SABRE: this function is called "Claim PNR".

To check which direct access functionality is available for AA at any time, please look up 'direct access' in your CRS help pages

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Availability display

Selling From Availibility In Direct Access

Amadeus	Options	Entry	Response
Amadeus	Sell 1 F Class Seat From Line Nbr 21	SS1F21	1 AA 051 F 18MAR 5 LGWDFW SS1 1020 1445 M11 0 MM
Galileo	Options	Entry	More Information
Galileo	Sell 1 F Class Seat From Line Nbr 21	N/A	GO TO 'HELP SELL' IN YOUR CRS
Worldspan	Options	Entry	More Information
Worldspan	Sell 1 F Class Seat From Line Nbr 21	N/A	SEE 'HELP AP AIR' IN YOUR CRS
Sabre	Options	Entry	Response
Sabre	Sell 1 F Class Seat From Line Nbr 21	01F21	1 51F 18MAR F LGWDFW SS1 1015A 225P /E 1

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Seat Maps

To view AA's pre-reserved seats policy, please go to our Seats Page*

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Claim PNR

This functionality allows you to take over responsibility of a PNR which was originally created and booked by AA in SABRE.

Once you have claimed responsibility for the PNR, you can update it as you would any retrieved PNR.

Claiming a PNR consists of two steps:

The initial step causes the PNR to be displayed in its original format. At this point, the PNR is still the responsibility of AA.
The second step consists of performing and end of transaction entry. This transfers the responsibility for the PNR from AA to your agency.

For all details on "Claim PNR" steps and entries, please refer to:

CRS	Entry
Amadeus	HERO
Galileo	H/CLAIM
Worldspan	HELP CLAIM
Sabre	See your Help pages

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* Pages are hosted outside the AA.com UK website

Information contained on this website is subject to change at any time without prior notice.
American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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