Welcome to the American Airlines Travel Agency web pages. This page details American
Airlines Policy with regard to Direct Access.
Please use
the links below to navigate to the subject of your choice. You can use the mini-menu on the right to return
to the Homepage, or to navigate to other areas within the site.
Overview
Direct access provides travel agents with a direct link
to the reservations system and flight inventory of
American Airlines. Using standard CRS inputs with a
simple prefix, you can obtain immediate up to date
information on the availability of seats, flight
information and seat maps for American Airlines. This
enables you to book up to the last seat available on
a particular flight and receive immediate guaranteed
confirmation.
Additionally, based on an agreement
between American Airlines and CRS, subscribers are
able to take over responsibility for PNR's which were
originally created and booked by American in SABRE:
this function is called "Claim PNR".
To check which direct access functionality is available
for AA at any time, please look up 'direct access' in your CRS help pages
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Claim PNR
This functionality allows you to take over responsibility
of a PNR which was originally created and booked by AA in
SABRE.
Once you have claimed responsibility for the PNR, you can
update it as you would any retrieved PNR.
Claiming a PNR consists of two steps:
The initial step causes the PNR to be displayed in its
original format. At this point, the PNR is still the
responsibility of AA.
The second step consists of performing and end of
transaction entry. This transfers the responsibility for
the PNR from AA to your agency.
For all details on "Claim PNR" steps and entries, please refer to:
CRS
Entry
Amadeus
HERO
Galileo
H/CLAIM
Worldspan
HELP CLAIM
Sabre
See your Help pages
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Information contained on this website is subject to change at any time without prior notice.
American Airlines shall not be liable for any consequences resulting from your reliance on the information.
