Welcome to the American Airlines Travel Agency web pages.
This is the UK Home Page,
offering Sales Support Contact details, and other useful information for UK travel agents.
Please use the links below to navigate to the subject of your choice. You can use the mini-menu
on the right to return to the Home page, or to navigate to other areas within the site.
Thank you for your continued support.
| European upgrades - important notice
| Groups and Sales |
| AD75/AD50 Discount Travel
| Electronic To Paper (Paper Ticket Fee) |
| AA Charges Service Fees For Direct Telephone Bookings And Airport Ticket Office Transactions |
| American Airlines will apply a fee
for any voluntary changes that result in the re-issue
of a ticket originally issued by a Travel Agency or other third party source |
| American Airlines Announces Change in Ticketing of Surcharges |
European upgrades - important notice
For any Corporate Account bookings using the Business to
First class upgrade certificates that are waitlisted in X
class - and are not confirmed 24 hours before departure -
please contact Sales Support so the booking can be revised.
This is because the X class waitlisted segments will be
cancelled automatically 24 hours before departure,
if not confirmed.
For any passengers travelling over the weekend or Monday
morning, please contact Sales Support before 1700 on the
preceding Friday.
See below for Sales contact numbers.
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Groups and Sales
| American Airlines groups are 10 or more passengers in Economy
and 5 or more in Business and First Class. Should you have an American Airlines nett fare contract,
then you can quote group fares up to 30 passengers. For any other queries please contact the
Groups team. |
| Groups hotline |
IATA bonded travel agencies
0208 577 9080 (option 3)
email: lon.groups@aa.com
Non IATA bonded travel agencies and group leader/organizer
visit: www.aa.com/groups*
|
Address for Groups and Sales
|
Attn UK Sales/Attn UK Groups
23-59 Staines Road
Hounslow, Middlesex
TW3 3HE |
| Sales Support hotlines |
Sales Support: 0208 577 9080
email: lon.support@aa.com
|
| Fax number |
0208 572 8646 |
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AD75/AD50 Discount Travel
For all information please go to Agency Discount Travel.
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Electronic To Paper (Paper Ticket Fee)
Paper ticket fee introduced to Europe
1. History and terminology
As of 01JUN08 and in line with IATA resolution to eliminate paper transactions, BSP travel agencies will be prohibited from issuing paper documents. This includes air tickets and paper MCO. IATA has set an alternative procedure and created vMPD to replace paper MCO. Please note also that agencies will be able to access a product developed by GDS (and not IATA), which is called MD50 but that we better know as "Automated MCO".
Given the difficulties to meet 100% e-ticketing across the industry, AA will offer agencies to issue/reissue paper transaction on their behalf through prepaid procedures.
a. What is a vMPD?
vMPD is a virtual MPD which agencies will issue through the BSPlink. vMPD serves as regular MPD and can be used as form of payment toward fares, fees and/or add collect. Once a vMPD is issued, an email notification will be sent to the airline and agencies will also be required to document the booking with the vMPD details. When a prepaid is required, AA will use agency's vMPD to set up the PTA (see section 2. Procedures for details on how to set up prepaid).
b. What is an MD50?
Better known as an automated MCO, the MD50 is also a paperless document but is different from vMPD as it is issued through agency's GDS and not through BSPlink. When issuing an MD50, the appropriate documentation will automatically be passed on to our PNR. Because no email notification is sent to AA, it is still required for agencies to contact us if a prepaid is needed (see section 2. Procedures for details on how to set up prepaid).
2. Scenarios for which a PTA may still be required
a. E-Ticket scenarios (Only Reissues):
Please note that only in cases where AA has reissued an E-Ticket originally issued by an agency (for AADV upgrade or Schedule changes for instance) would this agency be unable to reissue this ticket. The reissue will therefore need to be performed by us.
If it has been determined that AA needs to perform the reissue due to the above, a PTA will be needed b>only for the scenarios involving an additional collection (ADC) and/or a change fee.
b. Paper Ticket scenarios:
AA will have to issue and reissue all paper tickets on behalf of agencies from June 1st. PTA will be required if there's an ADC and/or a change fee.
c. Miscellaneous charge:
AA will have to set up PTA for all miscellaneous charges such as Oxygen, Excess baggage, UMNR from June 1st.
3. PTA Procedures
Please use the following guidelines to set up a PTA using vMPD or MD50.
a. vMPD
1. An email is sent to Tariff.Dub@aa.com by agencies each time a vMPD is issued. These emails are automatically moved to the folder "vMPD Received". Additionally agencies are required to document vMPD details in OSI remarks.
2. Identify those for which a PTA will need to be set up:
a. Paper ticket
b. Some E-Ticket reissues as described above. Note that we may receive vMPD notification email for change fee only. In these cases, just ensure the E-Ticket has been reissued by agency then move the email to the folder "vMPD to trash"
c. Fees such as oxygen, UMNR or Excess baggage
3. If a PTA is needed, verify that we have the correct details in the booking (See OSI remarks).
4. Verify that we have the correct amount (correct fare details or correct add collect or correct miscellaneous charge). Verify that we have the correct travel agency details (name, address, phone and IATA number of the agency)
5. If the details are not correct then you will need to contact the agency so they can amend their request.
6. If the details are correct, proceed and set up a PTA in sabre opening your ATAC and a MISC5 accordingly. Remember to make sure the fare is stored correctly in a PQ. Ensure you have this stored with correct points of sale and issuance.
7. Once the PTA is set up, move the notification email into the folder "vMPD to PTA" and mark the vMPD as "used" in BSPlink. This can be done as follow:
a. Log in BSPlink
b. Select "Virtual MPD" and then "Query & reports"
c. Select "Search by MPD number"
d. Enter vMPD number without 001
e. Click on "Internal comment" and document in the pop up box the number of AA document generated from the PTA (001280), your sign and date. Save and close.
f. Tick the box in front of the vMPD
g. Click "Mark as used" on top of the page
b. MD50
This procedure will be identical to the one we use nowadays (on the German market for instance) for automated MCO. Just note agencies from others markets may now call with these MD50 as well if they choose this as their preferred option. The numbers for those should as usual be 001191 or 001192.
When setting up the PTA using MD50, remember to mind possible "Simultaneous changes".
4. Where to send the PTA
- If setting up a PTA for E-Ticket reissue, please send to DUB and contact DUB TDS if urgent.
- If setting up a PTA for the issuance or reissue of a paper ticket, please send the PTA to the AA location accordingly or to DUB TDS if paper ticket is to be sent to us. Note that offline PTA can no longer be guaranteed so please contact lead in case no AA location can be selected.
- If setting up a PTA for fee only (oxygen, excess baggage, UMNR), please send the PTA to DUB and contact DUB TDS if urgent.
5. PTA fee
PTA fee will apply for the following scenarios:
- PTA for E-Ticket reissues except:
- If agency is unable to reissue because we have reissued their ticket prior to this reissue
- PTA for paper ticket issuance except:
- Infant paper ticket if pax pick up the paper ticket at an AA ATO
- Itineraries including OA open segments if pax pick it up at an AA ATO
- Itineraries including Rail segments
- On UK market (already existing waiver)
- PTA for other miscellaneous charges (oxygen, excess baggage, etc…)
For PTA fee information, see reference
PTANDX.
6. PTA deadline
- For issuance or reissue of paper ticket involving the mailing of the document, we will require that agencies contact us 7 business days in advance measured from day of departure to set up a PTA.
- For other PTA, no specific deadline
will be required.
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American Airlines Charges Service Fees For Direct Telephone Bookings And Airport Ticket Office Transactions
American Airlines has implemented a GBP15.00 service fee for tickets purchased in the United Kingdom
through its reservations call centre and airport ticket locations. The non-refundable fee will apply
per ticket, whether it is one-way or roundtrip, and also will apply to tickets redeemed as AAdvantage
programme awards. The service fee will be waived for AAdvantage Executive Platinum members and AAirpass
customers.
This AA fee is similar to the service fees that many travel agencies have started charging for the value
adding service you provide to our travelers. Travel agency service fees are now common market practice
and will likely become more so once the IATA base commission for the agency community in the United
Kingdom is eliminated. From 1 May 2005, IATA base commission in the United Kingdom for all tickets
validated on American will be zero percent (0%). Each agency is free to determine independently whether
to charge such personalised service fees, and by setting the type and amount of such fees, an agency can
better differentiate its services from AA and those of its competitors.
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American Airlines will apply a fee for any voluntary changes that result in the re-issue of a ticket originally issued by a Travel Agency or other third party source
American Airlines Reservations Offices and Airport Ticket Offices
(ATO's) will apply a GBP17.00 fee for any voluntary changes that result in the re-issue
of a ticket originally issued by a Travel Agency or other third party source.
This is an administration fee applicable to all fare types, including nett fares and will be
collected in addition to any further fees detailed in the specific fare rules.
The fee will not apply to changes where the customer is upgrading using AAdvantage® upgrades,
EVip or European Upgrade certificates.
Travel Agents are not required to collect this fee and should continue to
administer any voluntary changes per the fare/contract rules.
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American Airlines Announces Change in Ticketing of Surcharges
Fuel surcharge should be placed in the YQ ticket box. YQ-based surcharges should not be included in the base fare no applicable commission or other form of compensation will be payable on such excluded amounts. You should apply the applicable YQ surcharge at the date of ticketing, and not that of the time of booking.
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* Pages are hosted outside the AA.com UK. website
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