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Responsible operation begins with a foundation of rigorous adherence to the highest standards of business ethics and compliance with the letter and the spirit of the law in everything that we do and in every country in which we do business.
We have adopted Standards of Business Conduct that apply to all employees, no matter where they work around the world. These Standards also apply to all agents, consultants, contractors and others when they are representing or acting for the company. We expect our vendors and suppliers to be guided by these principles as well.
The AMR Standards of Business Conduct address many areas of our business practice, including:
We train all management and certain non-management employees through our Business Ethics, Safety & Compliance Program Training or annual Compliance Certification, or both. The training includes instruction on anticorruption and business ethics. In 2011, 100 percent of active American and American Eagle management employees and more than 1,850 non-management employees completed the annual Compliance Certification.
At American, there is a shared understanding that everyone must take responsibility for their own actions. Employees are therefore expected to immediately report any suspected illegal or unethical activity. We have established several confidential options to make reports, including anonymous channels.
We consider all managers and supervisors responsible for the conduct of any employees reporting to them and hold them accountable if they fail to take reasonable steps to prevent and detect unethical or illegal behavior. We are prepared to act swiftly with appropriate corrective action in response to substantiated allegations.
American is also a Corporate Member of TRACE, which demonstrates our commitment to the highest level of transparency in our commercial transactions and to complying with the U.S. Foreign Corrupt Practices Act, the U.K. Bribery Act and other anti-bribery laws.
In 2011, American Airlines released a white paper disclosing the process and considerations the company had taken to dealing with a specific category of misconduct — that of "hate-related" behavior.
Hate-related behavior is any action or statement that suggests hatred for or hostility toward a person or group because of their race, sex, sexual orientation, religion or other protected characteristic. It has no place within our company, and the development of our policy and approach stemmed from our desire to ensure that such behavior is swiftly and decisively addressed. We therefore embedded specific language within our company Work Environment Policy and created a system for monitoring and reviewing adherence with the Policy:
"We are committed to fostering a safe work environment that is second to none — one that celebrates diversity, offers equal opportunities and where all employees feel secure, involved, valued and respected. We do not tolerate discrimination, unlawful harassment, hate-related behavior, threats of workplace violence or other inappropriate behavior. Respecting one another and valuing our differences is a core value of our culture. Each of us must make a personal commitment to these principles every day — whenever we interact with our fellow employees and our customers.
Behavior that violates the company's Work Environment Policy, even if intended as a joke, is absolutely prohibited and will be grounds for severe corrective action, up to and including termination of employment. This includes threatening, intimidating, interfering with, or abusive, demeaning, or violent behavior toward, another employee, contractor, customer, or vendor, while either on or off duty. Behavior that is also hate-related will result in immediate termination of employment, regardless of length of service and prior employment record."
A full discussion of American's approach to eradicating hate-related behavior in our workplace is available online.
American Airlines core values include integrity, compliance with the law, and respect for the individual and the unique customs and cultures in communities where we operate. We recognize the international human rights principles expressed in the United Nations Universal Declaration of Human Rights and endeavor to conduct business in a manner consistent with those principles. We expect our vendors and suppliers to uphold internationally recognized human rights within their own operations.
We condemn human rights abuses, including any forced or compulsory labor. In 2010, American enhanced its training program for flight attendants to include human trafficking awareness. This program is now part of flight attendant standard recurrent training. In addition, information on human trafficking is displayed in the flight attendant training areas.