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Net SAAver and Special Offers FAQs
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1. Guides to Special Offers & Savings
| Q: | Where do I find fare specials? | | A: | For the latest fare specials, select 'Net SAAver & Special Offers' on the left side menu and then click on 'Fare Sales.'
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| Q: | How do I find this week's Net SAAver Weekend Getaway Fares list?
| | A: | Select 'Net SAAver & Special Offers' on the left side menu, and then click on 'Fare Sales.' The Net SAAver Weekend Getaways are available for purchase on AA.com Tuesday through Friday.
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| Q: | How do I subscribe to the Net SAAver Fares email list? | | A: | You may subscribe to Net SAAver Fares by logging into AA.com. From the left side menu, select 'Net SAAver & Special Offers' and then click on 'Fare Sales.' From "Email Subscriptions", click on the red 'Go' button. Select the email subscription you would like to receive and click the 'Submit' button. You may also access email options by selecting 'My Account' at the top of the AA.com page. Select the 'My Emails and Fare Alerts' tab. At this point you may subscribe or unsubscribe to the various email options.
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| Q: | How do I change my email address? | | A: | Login to AA.com & select 'Net SAAver & Special Offers,' then 'Email Subscriptions.' Here you can edit your email address and subscribe or unsubscribe to any of the email options. Click the 'Submit' button to enter your changes.
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| Q: | What are Net SAAver Alerts? | | A: | Net SAAver Alerts contains several cities that are currently on sale (Fare Specials). To book one of these Fare Specials from the home page, look under 'Net SAAver Alerts' and click on the corresponding blue fare link next to the featured destination. To obtain a full list of our fare sales, select 'Net SAAver & Special Offers' and then 'Fare Sales' from the menu bar on the left.
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| Q: | How can I be alerted when Fare Specials are offered to destinations I prefer? | | A: | Login to AA.com and select 'My Account' at the top of the page. Select the 'My Emails and Fare Alerts' tab. Click 'Add New Alert Cities' under 'AA.com Fare Alerts' and submit each of your preferred departure and arrival city pairs. A maximum of 30 city pairs can be added to your preferred list. Click 'Submit' when you are finished adding your preferred city pairs.
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| Q: | How do I change my personal user Account preferences or credit card information? | | A: | Login to AA.com and select 'My Account' at the top of the page. Select the 'Reservations Preferences tab.' Here you can edit your travel preferences and delete or add your credit card information. Click the 'Submit' button to enter your changes.
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| Q: | What if my cities don't come up in the 'Search All Fare Sales' search? | | A: | If the cities that you entered do not appear in the Fare Sale information, a message will be displayed such as the following, 'Currently, there are no sale fares for the origin and/or destination you entered.' At this point, you have the option of selecting your flights by schedule or by fare.
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| Q: | Why do I see the same city pairs (e.g., Chicago-Dallas) repeated in my Net SAAver Alerts? Why do the same city pairs have different prices? | | A: | At any given time, there may be several sales affecting the same city pair, but with different travel dates or restrictions. Click the 'Restrictions' link next to the city pair to find out more about the specifics of the sale.
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| Q: | Can I book a one-way Net SAAver Fare? | | A: | No. All Net SAAver fares must be booked on a round-trip basis.
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2. City / Airport Codes
| Q: | I typed the city name / city code and didn't receive the correct city in the results. | | A: | This function on AA.com will accommodate some phonetics spellings and give a list of results. If the city you are searching for is not in that result list, you may want to check the spelling or it may be a city that does not have any type of commercial air service.
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3. DealFinder
| Q: | What is American Airlines DealFinder? | | A: | DealFinder is a new downloadable desktop tool offered by American Airlines which allows you to receive automatic,
personalized fare alerts and other information via your computer desktop. Once you download the tool and set your
travel preferences, DealFinder will alert you about deals to your favorite destinations. By creating searches for
your upcoming trips, DealFinder will also show you the current lowest prices and alert you when the price is at or
near your target price. DealFinder can also help you stay up to date with RSS news, information and promotion feeds.
Visit our
DealFinder page to download this desktop tool and for more information.
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| Q: | Who should I contact if I am having problems downloading DealFinder? | | A: | Please contact the DealFinder administrator at DealFinder Support.
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| Q: | How long does it take to download DealFinder? | | A: | This can vary based on your connection speed. It will take approximately three minutes to download DealFinder using a broadband connection.
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| Q: | How do I create a Search in DealFinder? | | A: | From the main DealFinder window, simply click "CREATE". Enter your departure and arrival cities, travel dates, number of passengers, and your desired maximum price per person.
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| Q: | How many Saved Searches can I have at one time? | | A: | You can have up to two saved searches.
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| Q: | How do I edit my Search parameters? | | A: | From the main DealFinder window, click "EDIT", and then change any information you have previously entered.
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| Q: | How do I edit my DealFinder profile? | | A: | From the system tray menu, right click the AA logo and select "Settings and Options". Select the "Profile" tab, edit your information and click "Apply".
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| Q: | Can I search DealFinder for specific airports? | | A: | Yes, in the "From" or "To" field enter your specific airport.
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| Q: | I received a notice from DealFinder that my preferred fare was found, but when I tried to confirm the fare on AA.com, it shows as not available. Why can't I obtain the advertised DealFinder price? | | A: | Please note that fares are based on availability and can quickly change due to the various methods of making a reservation, (telephone sales, travel agencies, travel websites, etc). Every flight has a specified number of seats available to sell at different prices and once the lowest fare sells out, the next fare applies. Additionally, certain promotional fares may be introduced for a limited period, so depending on the amount of time that has passed between the time you received your DealFinder alert and when you tried to book your reservation online, the dates you initially specified could have sold out. Should you have difficulty finding the fare you received, please select alternate dates or if you need assistance, please Contact AA.
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| Q: | When does the DealFinder search for fares? | | A: | As long as your computer is online, DealFinder will search for your fares several times throughout the day..
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| Q: | I closed the DealFinder window by mistake. How do I re-open it? | | A: | Right click on the system tray menu and select "show DealFinder" to re-open.
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| Q: | How can I return to the Instructional page/Demo to learn more about DealFinder? | | A: | Right click on the DealFinder icon in your system tray and select "Help" from the Application Menu. Then select "DealFinder Tour".
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| Q: | Can DealFinder alerts be sent to my cell phone or PDA? | | A: | No, DealFinder alerts can't be sent to your cell phone or PDA.
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| Q: | What are the system requirements for DealFinder (Windows, Mac, and Linux)? | | A: | Microsoft Windows and Internet Explorer are required. Unfortunately, there is currently no version of DealFinder for Mac or Linux operating systems, although there are plans to create versions in the future.
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| Q: | How much computer space does the DealFinder desktop tool use? | | A: | Its CPU usage is very low and the hard disk space used will rarely exceed 20 megabytes.
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| Q: | I'm using Internet Explorer 6 and a new browser does not open for DealFinder or RSS feeds. How can I correct this? | | A: | Follow these steps:
- Open an Internet Explorer window.
- Go to Tools, Internet Options and select Advanced.
- Uncheck the "Reuse windows for launching shortcuts" option.
- Click Apply and then OK.
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| Q: | If my firewall prevents the application from connecting, what are my options? | | A: | In most personal firewalls, it is possible to allow specific programs to access the internet. If your firewall is blocking the DealFinder desktop tool please read the software manufacturer's instructions to see how to do this. The Dealfinder connects to the Internet using Port 80.
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| Q: | If I download DealFinder, will it be used to track my online usage? | | A: | No, DealFinder will not track your online usage.
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| Q: | How do I uninstall the DealFinder application? | | A: | There are 2 ways to uninstall the DealFinder application.
- From Windows Add/Remove Programs, located in the Control Panel (please consult Windows help for information on how to do this).
- From the Start Menu, when it is installed, the DealFinder application creates an uninstall icon in its program group in the Start Menu. Clicking this will start the un-install process.
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4. Last-Minute Packages
| Q: | How do I find Last-Minute Packages? | | A: | Select 'Net SAAver & Special Offers' on the left side menu, and then click on 'Last-Minute Packages.'
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| Q: | I have questions regarding American Airlines Last-Minute Packages. Where can I go for answers? | | A: | A third party vendor provides Our Last-Minute Packages. Many answers to questions regarding Last-Minute Packages can be found in the Last-Minute Packages FAQ section. Or you may call Last-Minute Packages Customer Service Desk at 1-800-541-2669.
If calling from an international destination, call us toll free at 1-866-274-8359 (include country code first when dialing). This center is open 24 Hours, 7 days a week.
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